Sample Information

• When ordering a sample of this product a swatch sample will be sent as a sample. Swatch sizes are usually 3"x6", 4"x4", 6"x6" or 8"x8".
• We strongly recommend ordering a sample before placing a large order. Tile is subject to standard variances resulting from the manufacturing process. All products are within the industry standard variance levels. Additionally, while we strive to provide accurate professional photography, colors may appear different due to variations in cameras, lighting, and screen displays.
• Sample sizes vary depending on the product, and typically come as a small section of the product.
• 2 sample of the same item is allowed per household/address.
• Samples are not returnable.

Recommended Overage

• Don’t forget to add the overage you will need for cuts, waste, breaks, and future repairs. The standard overage we recommend is 10%.

Shipping Information

• Shipping is available within contiguous United States, with limited item availability for shipments to Alaska and Hawaii.
• Special arrangements can be made for customers from Canada, please contact us to get a quote.
• For large orders and all other shipping-related inquiries, please contact our shipping department.

Ship / Lead Time

• Depending on the size and the contents of your order, most orders will be processed in 1–4 business days. This processing time applies to all orders, including those with expedited shipping.

Item Location / Local Pickup

• Items are located in Southern California (Orange, CA).
• You can choose the "Pickup in store" option during checkout.
• Local pickup is available by appointment only, and same-day pickups are not offered.

Return Policy

• Some items are non-returnable. You can send us an email to make the item you are interested in does not fall under our nonreturnable items.
• A 25% restocking fee will be applied to all returns.
• Returns are typically processed within 5-7 business days after we receive the item.

Disclaimer

• Please keep in mind that items under Tile (whether porcelain, ceramic, glass, or terrazzo) or Performance Flooring (vinyl, laminate, or hardwood) may exhibit slight variations in color, texture, and finish due to manufacturing processes. Expect to have some variation between individual pieces when ordering in large quantities.
• Installation of this product may require additional installation products and these need to be purchased seperately by clicking here (Only the item described in the listing will be shipped out.)
• Items marked as CLEARANCE are sold as is. There are no returns, replacements, refunds or exchanges for these items.